This Refund & Returns Policy outlines how refunds, cancellations, and returns are handled for all products and services purchased from CodeHaus S.R.L. via code-haus.pro.
1. General Information
CodeHaus S.R.L. provides digital products (licenses, plugins, themes, downloadable files) and professional services (Analytics & Design, Development & Programming, Modification & Optimization, Testing & Quality, Support & Maintenance). Because our products are digital and immediately accessible, and our services require time and allocation of resources, refund rules differ depending on the type of purchase.
2. Digital Products (Plugins, Themes, Licenses, Downloads)
2.1 No Returns on Digital Products
All digital products purchased on code-haus.pro are delivered instantly upon payment. Due to their intangible and accessible nature, we do not accept returns or exchanges once a product has been downloaded or a license has been issued.
2.2 Refund Eligibility
We may provide a refund at our sole discretion only in the following cases:
- The product is proven to be technically defective or does not work as advertised.
- Our support team is unable to resolve a critical technical issue within a reasonable timeframe.
- A duplicate payment was made by mistake.
The following situations are not eligible for refunds:
- Change of mind or mistaken purchase
- Incompatibility with third-party products, custom code, or hosting environments
- Lack of required technical knowledge to use the product
- Requests made more than 14 days after purchase
- Products already downloaded, activated, or used
2.3 License Keys and Activation
Once a license key is issued and activated, the product is considered “used”. No refunds are granted after activation unless the product is critically defective.
3. Professional Services (Development, Design, Support, etc.)
3.1 Service Deposits and Prepayments
Deposits, retainers, and advance payments for services are non-refundable once work has begun, as they cover resource allocation, planning, and initial development.
3.2 Refunds Before Work Begins
If a client requests cancellation before any work or planning has started, a partial refund may be issued, minus administrative and processing fees.
3.3 Work-in-Progress
If work is already in progress, refunds may be issued based on the percentage of work completed, including hours worked, research, and resource use. Completed work or delivered milestones cannot be refunded.
3.4 Completed Services
Once a service has been delivered, installed, or handed over, no refunds are available.
4. Subscriptions & Renewals
- Subscriptions renew automatically unless cancelled before the renewal date.
- Refunds are not provided for automatically renewed subscriptions.
- Customers may cancel their subscription at any time from their account dashboard.
5. Chargebacks & Fraud
Initiating an unjustified payment dispute or chargeback will result in:
- Immediate suspension of all licenses and downloads
- Account termination
- Legal steps in cases of fraudulent activity
We encourage customers to contact us first to resolve any issues directly.
6. Delivery of Digital Goods
All digital purchases are delivered electronically via email, user account dashboard, or instant download. If you encounter issues with accessing your files, please contact our support team.
7. How to Request a Refund
To request a refund (when eligible), please contact us with:
- Order number
- Purchase email
- Description of the issue
- Screenshots or logs if applicable
Contact us at:
Email: [email protected]
Phone: +40 273 454 636
8. Processing of Refunds
Approved refunds are processed within 5–10 business days. Refunds are returned to the original payment method only.
9. Exceptions
We reserve the right to refuse refund requests that violate this policy or show signs of misuse, abuse, or fraudulent intent.
10. Changes to This Policy
We may update this Refund & Returns Policy at any time. Changes will be posted on this page with an updated revision date.
If you have any questions, please contact us at [email protected].